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Frequently Asked Questions

Question:

How will I know what time and where shall we leave?

Answer:

info@londontourguides.com
On receipt of your confirmation, we Email you a voucher in an attachment containing timing details and courtesy departure arrangements.

Please, after each visit, remember to ask your tour guide at what time the coach (bus) leaves and if it leaves from the same place of arrival.

Question:

My husband and I, will be arriving at Heathrow Airport at 12 noon. We fly out of Heathrow at 10:30 pm that same night. So, during that time between flights, say between 1:00 or 1:30 and about 8pm, we would like to explore London a bit and have dinner there. Do you have a recommendation for a short tour from the airport and returning to the airport?

Answer:

Yes! Take a combined transfer/tour for your stopover (Layover) in Heathrow.
Go to the website: www.londontourguides.com and click on: 'Airport Transfers' where you will find useful details of arrival transfers combined with sightseeing.

in this cae, as arrival time fluctuates making it impractical for you to join a set programme, we recommend the private guided car tour from the airport and returning by car to the airport providing you with with your desired wish to see London and dine in a typical Pub. Early booking is advised.

Question:

I will be coming to London soon and would like to know if you offer accessible bus/van tours of London. I will be traveling with my husband and 2 adult children from the USA. Please write back to let me know what types of services you offer for disabled persons.

Answer:

We have many years experience on disabled clients and we welcome them anytime. British historic sites vary. Some have partial access, others full access facilities and wheelchairs. To enable us to organize your tour, please advice us your dates of arrival well in advance

Question:

Booking request from London Tours website: We would like to book tour reference number 0125E River Cruise to Greenwich and visit the Meridian Line point. Can we make a day of it?

Answer:

yes! The tour of Greenwich is very enjoyable. It involves the history of navigation, but also a visit to a tipical village. It is set as an half day visit and provides four hours of fun. Should you wish to take the tour at a more leisurely pace, we can arrange a full day as well.

Question:

Thank you for your prompt reply. We leave Australia next week and will be in London in a month's time. We'd like to finalise our itinerary before we leave as we won't have access to email after that. Are we able to confirm online?

Answer:

Yes, you are! We are in partnership with Barclaycard Merchant Services. Ordering online is easy and secure. Do not hesitate to contact us, for any additional query you may have.

Question:

We will be arriving on a cruise to Dover with a group of 60 people. We need to reserve the transfer from Dover Pier to London, with a stop at Leeds Castle for a visit and lunch at the restaurant of your choice. Then the next day, a full day guided tour with an inside visit to the Tower of London and the Crown Jewels. Before going back to the hotel, some of us would like to go to Harrods for shopping. The remainder would like to be taken back to the hotel and later to the theatre for dinner and show.

Answer:

We sent you an email with complete programme attached. Please confirm receipt if possible, as sometimes even legitimate emails trigger one of the filters of the receiving ISP and the email will not be delivered. To make matters worse, neither party will never know it wasn't delivered as most ISP's simply dump it into cyperspace!

To send us your question please e-mail: info@londontourguides.com