London Tours

Go to navigation

Terms of Use

The CareFree London Tours website (the "Website") is owned and operated by and your use of the Website is subject to the following terms and conditions (the "Terms of Use").Please review these Terms of Use carefully before using the Website. Your use of the Website indicates your agreement to be bound by these Terms of Use.

Proprietary Rights

The Website, its design and contents are all copyright of grants individual users of the Website a non-exclusive personal licence to view and copy the material on the Website solely for personal and non-commercial use. Such licence is revocable by at any time without notice. You agree not to reproduce material on the Website other than in accordance with such licence and, without limitation, not to reproduce any information on the Website on any other website or in any other form.

Acceptable Use

You may use this Website in accordance with these Terms of Use and for lawful and proper purposes in accordance with applicable laws and regulations in the UK or any other jurisdiction.

You agree that you will not:

Without prejudice to any of its other rights, reserves the right to:

Where it believes (in its absolute discretion) that you are in breach of any of these Terms of Use.

Cancellations and Payments of Invoices

Advertising in any formwithout our consent, Dinner Cruises, Train, Transfers, hotels, Eurostar and Last Minute Bookings: Prior to making any payment, you must first request and have received written confirmation from us of the availability of the service to be provided.
If a payment is made prior to us having confirmed availability and the service is subsequently unavailable, we reserve the right to retain 10% of the payment made to cover our administration costs and bank charges incurred in making any refund.

Collection Point for services and heritage sightseeing tours: please wait by the concierge desk at your designated hotel, unless otherwise stated in your paid ID voucher. If you are unsure of where this is, it is your responsibility to find out. is happy to provide advice. Please call Telephone 07711844935 the day before departure and/or early morning of departure.

As clearly specified in our vouchers, for all our services: advertising, train, tours and cruises, we operate a no refund policy - once booked we cannot offer you a refund

TOURS: Services are provided on a "First Come, First Served" basis. All prices advertised are fixed and not negotiable.
We advice clients to book well in advance as last minute services are not refundable. Where possible, we will endeavour to resell your seat(s) or service. Tours involve third parties whose own terms and conditions apply as well.
Please ask for details. While every effort has been made to provide the customer with a safe and enjoyable tour, we cannot accept responsibility for events beyond our control.

Cancellations: On Bus tours, if you fail to inform us of your cancellation before the tour departs, you will be charged 100% of the price of the tour. All cancellations are subject to 10% administration costs plus bank charges, administration charges, third party charges (when applicable) and must be requested in writing or by email to: .

During special holidays such as: Easter, Christmas, New Year, August, December, check availability by email with us, before paying Online for services that operate a no refund policy such as: seats in trains, cruises, airport transfers, attraction tickets, dinners, Eurostar, hotels and overnight stay.

Children must be accompanied by an adult.

Services such as: theatre tickets, train, Eurostar and last minute bookings involving third parties, are non refundable.

ACCIDENT or LOSS: We accept no liability for loss, damage, delay, inconvenience, or direct or, consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited to a maximum of the tour cost and subject to the conditions above.


Any late payments are subject to expenses in order to recover the debts.

Privacy Policy

Please read our Privacy Policy which sets out the basis upon which will hold and process any personal data which you provide to us and from which you can be identified.


You agree to indemnify, defend and hold harmless from any and all losses, liabilities, claims, damages, expenses or costs asserted by any third party in connection with your use of the Website.

Limitation and Exclusion of Liability

You agree that your use of the Website is entirely at your own risk. No warranty of any type is given by as to the accuracy, completeness or timeliness of any information provided on the Website. You agree that all information, services and materials on the Website are provided “as is” and “as available” without warranty of any kind. The content of the Website is provided for information purposes only and you should not rely upon it in making or refraining from making any decision or in taking or refraining from taking any action. hereby excludes its liability for all and any loss, claim, damages, expenses or costs (whether as a consequence of its negligence or otherwise) arising in connection with:

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Links to Other Websites

The Website may contain links to and content from other internet websites and resources. does not endorse any such website and it is not responsible for the information, material, product or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.

You may only link to this Website with the express written permission of who expressly reserves the right to withdraw its consent at any time to a link which it considers (in its sole opinion) inappropriate or controversial.

Your Consent

By using the Website, you agree to these Terms of Use in full. You understand and agree that these Terms of Use constitute the entire agreement between and yourself in respect of your use of the Website and supersede any and all prior arrangements, agreements and representations.

General reserves the right to change these Terms of Use at any time without notice. Any such changes will be displayed on its relevant page of the Website. reserves the right to suspend or cancel any part of the Website and the services offered therein at any time without notice. operates subject to sufficient demand and shall not be liable to you or to any other person in the event that all or any part of the Website is discontinued, modified or changed in any way. In the event of "Places of Interest" being closed, or road conditions en-route prevent the tour being operated as advertised, or not reaching minimum number of passengers and any other reasons beyond our control, every endeavour will be made to substitute with an alternative, but the Company reserves the right to cancel or alter arrangements as and when necessary.

Governing Law

These Terms of Use and your use of the Website are governed by and construed in accordance with the laws of England and the English courts shall have exclusive jurisdiction to determine any dispute in connection with such terms or use of the Website.

Report a problem by emailing:

Please contact: